Support Options

questions about CopyTrans:

If you have a question about the transfer of music, videos, playlists, and apps from iPhone or iPod to PC, consult the Getting Started with CopyTrans guide.

For a way to manage your iPod or iPhone music and videos without the need for iTunes, refer to CopyTrans Manager’s user guide instead.

questions about EphPod:

The fastest way to get an answer to your iPod or EphPod question is to read the iLounge FAQ or search the iLounge Forum. Chances are, your question/problem has come up before, and with a little effort, you’ll find the answer.

The best way to get an answer to a question that you can’t find in the FAQ or Forums is to post the question in the iLounge Forum. The community of users in the iPodLounge Forum are a much more knowledgeable bunch than any other single source out there, and they’re pretty quick at answering questions.

contacting us:

If you require additional information or have further questions, visit the following page: How can I contact support.

contacting Joe:

I don’t know as much as the iPodLounge Forum users, and I’m not as fast about answering email, and I have an overactive spam filter, but if you want, you can send me an email at joe at swig dot com.