instant support: the fastest way to get an answer to your iPod or EphPod question is to read the iLounge FAQ or search the iLounge Forum. Chances are, your question/problem has come up before, and with a little effort, you’ll find the answer.
knowledgable support: The best way to get an answer to a question that you can’t find in the FAQ or Forums is to post the question in the iLounge Forum. The community of users in the iPodLounge Forum are a much more knowledgable bunch than any other single source out there, and they’re pretty quick at answering questions.
contacting me: I don’t know as much as the iPodLounge Forum users, and I’m not as fast about answering email, and I have an overactive spam filter, but if you want, you can send me an email at joe at swig dot com.